Privacy Policy for Jovan.ai
Effective Date: 28 May 2025
Thank you for choosing Jovan.ai (“we,” “our,” or “us”). Your trust is important to us, and we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you access or use our website and services.
1. Information We Collect
a. Information You Provide Directly:
Account Registration: Full name, email address, username, and password.
Billing & Payment Info: Credit/debit card details, billing address (processed securely through third-party providers such as Stripe).
Content Input: Any text, image, video, audio, or document you upload to use our tools (e.g., AI Writer, Image Generator, Chatbot).
Customer Support: Your messages, support requests, or feedback.
Surveys and Promotions: Voluntary information provided through surveys, contests, or beta programs.
b. Information Collected Automatically:
Device Information: IP address, browser type, device type, operating system.
Usage Information: Log data such as pages visited, features used, session duration, links clicked.
Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Section 8).
c. Information from Third Parties:
Authentication Providers: If you use Google, GitHub, or other SSO services to log in.
Marketing Partners: Information from campaigns, ad platforms, or affiliate partners.
2. How We Use Your Information
We use your information for the following purposes:
To provide, operate, and improve Jovan.ai’s services and user experience.
To authenticate and manage user accounts.
To process payments and provide customer service.
To personalize content, tool suggestions, and marketing materials.
To communicate with you about service updates, new features, or promotional offers.
To analyze platform performance and optimize features.
To detect, investigate, and prevent fraudulent or illegal activity.
Note: We do not use user-submitted content (e.g., prompts, uploaded files) to train or fine-tune our AI models unless you give explicit consent.
3. Sharing Your Information
We may share your personal information in the following ways:
Service Providers: With trusted vendors (e.g., payment processors, analytics services, cloud hosting).
Business Transfers: In connection with a merger, acquisition, or sale of company assets.
Legal Compliance: When required to comply with applicable laws or government requests.
User Consent: With third parties only when you have explicitly authorized it.
We never sell your personal data.
4. AI Data Processing
Your inputs and generated outputs may be temporarily cached to deliver results, but we do not retain or reuse them unless explicitly agreed upon.
Some tools may leverage third-party APIs (e.g., OpenAI, Stability AI, AssemblyAI). These providers process data solely to fulfill the service request.
All API usage complies with the providers’ terms and data use policies.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal and operational retention obligations.
Portability: Export your data in a machine-readable format.
Objection and Restriction: Object to processing or request we limit certain uses.
Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
To exercise any rights, contact us at [email protected].
6. Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Account-related data is retained until you request deletion. Generated content and files may be deleted manually or automatically based on your plan settings or upon account closure.
7. Data Security
We implement technical and organizational safeguards, including:
Encryption of data in transit (TLS/SSL) and at rest.
Secure access controls (password protection, 2FA).
Regular vulnerability testing and monitoring.
While no method is 100% secure, we strive to protect your data with best practices.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Remember preferences and login sessions.
Analyze usage for improvement and marketing.
Deliver personalized content and ads.
You can manage or disable cookies in your browser settings. Some functionality may be affected.
9. Third-Party Services and Links
Our site may include links to third-party websites or services (e.g., YouTube, Google APIs). These services operate independently and are governed by their own privacy policies.
We are not responsible for the content or practices of these external sites.
10. Children’s Privacy
Jovan.ai is not intended for children under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect data from minors. If we become aware of such data, we will delete it.
11. International Users
We operate globally. If you access Jovan.ai from outside the U.S., you acknowledge that your information may be transferred and stored in countries where data protection laws may differ from yours. We use appropriate safeguards, including Standard Contractual Clauses (SCCs).
12. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of material changes via email or within the platform.
Last Updated: [Insert Date of Last Revision]
13. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, contact us:
Jovan.ai
Email: [email protected]
Website: https://jovan.ai
